Returns and guarantee

Right of withdrawal

The panel is made from the photograph you supply and is personalised to you. The statutory 14 day right of withdrawal does not apply to such goods.

That is exactly why you choose the framing yourself, and see which part of your photograph will be printed, before you pay. If you are unsure about the result, do not order.

When we refund

If the panel arrives damaged, with a manufacturing fault, or printed from a different photograph or framing than the one you ordered, we remake it or refund you, and we cover all the postage.

Write as soon as you can, ideally within 7 days of delivery, and include a photograph of what arrived. That is a request, not a deadline: your statutory rights over goods that do not conform last two years, and nothing here limits them.

We refund by the same means you paid, within 14 days at the latest.

If we cannot fulfil the order at all, we refund you in full.

What is not a fault

A lit print is not a screen. Differences in colour and contrast between the photograph on your screen and the printed panel are normal, and we warn about them before payment.

Fine detail is always softer in the print than in your photograph. That is a property of the material, not a defect.

If you uploaded a dark or low-resolution photograph and accepted our warning, the result may disappoint. That is not a manufacturing fault, but write to us anyway.

How to get in touch

Write to [email protected] with your order reference. Include a photograph of what arrived.

We answer within one working day.

If we cannot settle it between us, you can also contact the State Consumer Rights Protection Authority (vvtat.lt).